The software will not communicate with the blood pressure monitor, as evidence when the customer cannot get the “Send ID” and “Data Transfer” buttons highlighted or state that they are greyed out.

Cause may vary with operating system. If operating system is not XP or MS Windows 2000 proceed to the problem listed above. If the system is XP or MS Windows 2000 proceed with the following. Note software does not work with Windows 98 only 98SE. Plug in BP monitor to computer with provided USB cable. […]

The software is not working in Windows 98 SE.

Refer to the attached document. This document included in the software. So you can walk the customer through opening it this document by doing the following: Open “My Computer” or Explorer Click on the hard drive (Usually it is the “C” drive) Double click on “Program Files” to open it. Double click on the “Microlife” […]

Is the software compatible between the wrist unit and the upper arm models?

Yes both versions software will work with the other models; they are just slightly different versions of the same software. The software for the upper arm models has an extra column in the table where results are displayed. The column has the heading PAD or IHD (Irregular Heartbeat Detector) readings for units that have that […]

Why measure body temperature at the ear?

Microlife Ear Thermometers measure the infrared heat of the eardrum, which is very close to the temperature control centre of the brain. This allows detection of changes of body temperature instantly compared with other common measuring instruments. Body temperature is measured safely and conveniently in only 1 second; for babies, children and adults of all […]

How does the Microlife ear thermometer work?

The Microlife ear thermometer measures infrared energy radiated from the eardrum and the surrounding tissue. This energy is collected through the lens and converted to the correct temperature value.

Is it safe to fully insert the probe in the ear of children and babies?

Yes, the probe is too short to reach the eardrum. The ear canal of babies and small children is smaller than the probe of the thermometer so it can not reach the sensitive parts of the ear. Pull the ear as explained in the instruction manual and gently insert the probe into the ear. When […]

Can the Microlife infrared ear thermometer harm you in any way?

No, Microlife ear thermometers does not sending out any waves or heat at any time. It only acts as a receiver of heat. If the ear is inflamed or an ear infection is present, it is recommended the measurement be taken in the other ear or a standard digital thermometer should be used orally, underarm […]

Why must a probe cover be used with the Microlife ear thermometer?

The Microlife ear thermometer’s calibration is set with a probe cover. So, measurements without a probe cover result in poor measurement accuracy. In addition, use of the thermometer without a cover can result in transmission of germs. (unacceptable hygiene) Even a small amount of earwax on the probe tip allows bacteria and fungus to grow […]

How many times can I use the same probe cover?

Use a new cover for each measurement. The cover gets dirty during a measurement and successive measurements will lack accuracy. A dirty probe cover can grow germs that can be passed to the next user. Repeated use of the same probe cover results in a loose fitting cover, leading to inaccurate measurements.

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