Why and when should I send the device in for an accuracy check?
MICROLIFE’s blood pressure monitors are developed to remain accurate for a long product life. To guarantee this accuracy we recommend – in accordance with international standards – that you ask your authorised Microlife dealer to perform an accuracy check every two years.
What is the meaning of the different messages “Err1”, “Err3”, etc.?
MICROLIFE’s blood pressure monitors are developed to detect the blood pressure accurately and to display the result only if it is clearly free of errors. If an error is detected during measurement, the device distinguishes between different causes of the error and displays the related error number accordingly. The instruction manual explains each error code.
My Microlife’s blood pressure monitor pumps up but does not release the air, what is wrong?
In this case please check the air connector between the tube of the cuff and the device. A plastic ring should be fixed on the middle part of the adapter. If it is missing, the connector is connected too far into the device and blocks the air release system. Connect the ring – or if […]
I already have an AC/DC adapter at home, can I use it or do I need the MICROLIFE adapter?
MICROLIFE’s blood pressure monitors require a very specific power supply. This can only be guaranteed by the use of batteries or the MICROLIFE AC adapter. The adapter is specifically designed for our products.
I can’t see all the options for the graph or table in the left-side options box.
You will need to reset the screen area on the settings tab under display properties to a lower pixel level or you will have to reset the height and width of the software window in order to view all the options.
Is there a way to delete or edit data?
Yes you can delete the readings you wish to remove and change incorrect dates and times with the following instructions. Export the profiles to the C drive to a spot you can get back to. Find your profile on the C drive. It will be identified by your profile ID number and the file exchange […]
Many people call having purchased the 3AC1-PC and 3AC1-PCCOS want to be able to have two people use it.
The BP unit is not set up to be used by two people. The memory in some of Microlife’s units is set up for two users. In the 3AC1-PC units the memory design inside the monitor is set up for only one person. But, from talking to other consumers who have purchased the unit this […]
I need to uninstall and then reinstall my software. How do I save my data?
Use the export function found under the setting section of the software to back-up all the profiles to a spot on your hard drive or even to a disc. When you are ready the software can be imported back into the software through the import function found under the setting section.
I always have to reinstall the communication drives every time I wish to download my data.
If you have a PDA (active sync or hot sync), or Blackberry type device, the drivers for some of these devices compete for the same communication port as the BPA communication drivers. These devices are typically given higher priority on the COM port. Before plugging you BP unit please unplug your device and either turn […]
Are there any updates available for the current software?
Yes, there are please contact us at 800-568-4147 and custserv@microlifeusa.com for details.